Refund Policy for Remake Face AI

Overview

At Remake Face AI, we strive to provide exceptional service and value to all our users. We understand that sometimes our service may not meet your expectations, and we've established this refund policy to ensure fairness and transparency in our refund process.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. 7-Day Request Window

• Refund requests must be submitted within 7 days of your purchase date
• Requests submitted after this period cannot be processed
• The purchase date is determined by the timestamp on your payment receipt

2. Usage Limit

• You must have used less than 50% of your purchased credits
• For example: If you purchased 100 credits, you must have at least 51 credits remaining
• Credit usage is calculated at the time of refund request submission

How to Request a Refund

Follow these simple steps to request a refund:

Step 1: Prepare Your Information

Gather the following details before contacting us:

• Your registered email address
• Order ID or transaction number
• Purchase date
• Reason for refund request (optional but helpful)

Step 2: Contact Our Support Team

Send an email to our support team with your refund request:

Email: [email protected]

Subject Line: Refund Request - [Your Order ID]

Email Body: Please include:

• Your account email address
• Order ID or transaction number
• Purchase date
• Current credit balance
• Brief explanation for your refund request

Step 3: Wait for Confirmation

• Our support team will review your request within 24-48 hours
• You will receive an email confirmation once your request is received
• If approved, you'll receive a refund confirmation with processing details

Step 4: Refund Processing

• Approved refunds are typically processed within 3-5 business days
• Refunds will be issued to the original payment method
• You will receive a final confirmation once the refund is completed

Important Notes

Processing Time

• Review Time: 24-48 hours for initial review
• Processing Time: 3-5 business days after approval
• Bank Processing: Additional 2-7 days depending on your financial institution

Partial Refunds

• We may offer partial refunds in certain circumstances
• Partial refunds are calculated based on unused credits
• Special promotional purchases may have different refund terms

Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been fully or mostly consumed (over 50% usage)
• Purchases made more than 7 days ago
• Free credits or bonus credits
• Credits obtained through promotional offers (unless specified otherwise)

Exceptions

We may make exceptions to this policy in the following circumstances:

• Technical issues preventing service access
• Duplicate charges or billing errors
• Service outages lasting more than 24 hours

Credit Cancellation

Upon refund approval:

• Remaining unused credits will be immediately deactivated
• Access to premium features will be revoked
• Generated images will remain accessible in your account

Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

Email: [email protected]
Response Time: We aim to respond to all inquiries within 24-48 hours

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

Last Updated: January 2025

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By using Remake Face AI services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.